Frequently Asked Questions

Sorry, we do not have printed catalogs to mail you.

You can conveniently download the Electronic Catalogs from our website.

Online Catalog

USPS Ground Advantage on Orders over $35 (Priority Mail and Express Mail are excluded)

Any order weighing 1 lb must be shipped by Priority Mail (See Free Shipping Requirement below on Priority Mail)

Priority Mail Orders over $75 (Express Mail is excluded)

The busiest time of year is between January and June, so consider ordering sooner and/or selecting Expedited Service at checkout if you want your order filled quickly. You can also select Priority Mail or Express Mail at checkout for faster USPS delivery. 

We fill orders in the order received, except for Expedited Orders, which we fill first. The delivery time depends on the shipping method you selected at checkout.

Expedited Orders take an average of 1-2 business days to leave our warehouse. Expedited Orders placed on a Friday will be processed the following Monday. 

Non-Expedited Orders take an average of 3-5 business days (excluding Saturdays and Sundays) to leave our warehouse, but may take longer during periods of high order volume.

Almost 99% of the time, your credit card is declined because you did not enter the correct billing address. There are separate fields for the shipping address and the billing address. You must provide the correct billing address for credit card orders. If the billing address doesn't match exactly what your credit card company has on file, the transaction will be declined. Also, double-check all of the other credit card information you entered to make sure it is correct (Credit Card Number, Name on Card, Expiration Date, and Security Code on the back of the card)

Almost 95% of the time, when there is a complaint about germination, it is not because of a problem with the seeds, but because of how the gardener grew them. Gardeners told us they used Petri dishes, paper towels, and regular topsoil to grow the seeds. Other gardeners said they soaked the seeds in water and other weird solutions for several days before planting. The most common mistakes, however, are (1) over-watering the seeds, (2) watering the seedlings too often, (3) covering the seeds with a plastic lid and thus not allowing proper ventilation, and (4) not having the optimum temperature (especially hot peppers, which require consistently higher temperatures than most vegetables). If the gardener had followed the Planting Instructions on our website, they wouldn't have experienced any germination problems and would have avoided the frustration of seeds failing to germinate or seedlings dying. We recommend using only Miracle-Gro Seed Starting Mix, as other seed starting mixes have been reported to cause poor germination.

You can find Planting Instructions on the product page, above the item description.

Just click the Planting Instructions button on the product page, and the instructions will appear.

You can also find planting instructions for all varieties on our main homepage.

Planting Instructions

When a complaint comes in about hot peppers growing too hot, the main reason is that the gardener did not follow the planting instructions on our website. They may complain that they grew all the hot peppers the same way, but some grew while others did not. Most germination problems in hot peppers come from improper growing conditions. This is why we recommend all gardeners follow our Planting Instructions and watch our short video. The most common mistake in growing hot peppers is (1) covering the seeds with a plastic lid or plastic wrap, thus not allowing proper ventilation, (2) not having a constant temperature of 80-85 F. Hot peppers require higher temperatures than most other vegetables, and if the temperatures fluctuate during the day, you will have problems germinating the seeds. If the gardener had followed the Planting Instructions on our website and watched the short video on Growing Hot Peppers, they wouldn't have had any germination problems and would have avoided the unnecessary frustration of seeds failing to germinate or seedlings dying. We recommend using only Miracle-Gro Seed Starting Mix, as other seed starting mixes have been reported to cause poor germination.

Planting Instructions

Growing Hot Peppers Movie

For example, pk/100 means a pack of 100 seeds.

No. Please place the order on our secure website.

The number of seeds per lb or oz is listed on the product page, below the product description.

The number of seeds per lb and oz is an approximation and is not exact. The actual seed count may fluctuate due to variety, size (e.g., Small, Medium, Large, Giant), and growing and harvesting conditions. Please use these estimates as guidelines to determine how many seeds you will require.

Please enter the shipping address where the US Post Office delivers your mail. We only use the US Post Office for deliveries. If you have a PO Box address, please provide the PO Box number.

Please provide the correct billing address for credit card orders. If the billing address doesn't match exactly what your credit card company has on file, the credit card transaction will be declined. So make sure you enter the correct billing address for credit card orders!

We cannot add items to an order once it's placed, so please double-check your order before completing it.

Yes. We ship internationally. The list of countries we ship to is available on the homepage.

Please read the Terms & Conditions for Sale regarding restrictions on items shipped to certain countries. 

Terms & Conditions

The optional Expedited Service is for those customers who need their orders filled quickly.

We fill expedited orders first, and they are usually shipped in 1 to 2 days.

Non-expedited orders are processed in the order they are received and may take several days to leave our warehouse.

Add Expedited Service to your order if you need it filled quickly, and select Priority Mail or Express Mail for faster USPS delivery.

The optional Insurance Protection protects you from a lost or damaged shipment. Insurance Protection is only available on USA Orders. It is not available for international orders. Protect yourself from lost or damaged packages by adding Insurance Protection to your order. The buyer understands he bears all risk if he does not add Insurance Protection to the order and that he will not receive a refund for lost packages or damaged shipments.

To find out how the Reward Points Program works and how the points are earned and redeemed, click the Reward Points link below.

Reward Points Program

If an item is unavailable, you can be notified when it is back in stock.

Click the "Notify Me When This Item is in Stock" button on the product page, and we'll email you when the item is available.

At times, we may run out of an item. If an item is out of stock and we can get it from our supplier, we will backorder it and ship it to you at no additional shipping fee. We will issue a refund if an item is sold out and not available from our supplier. 

We do not sell any GMO seeds. We do not provide non-GMO seed certificates.

Use treated seeds for planting purposes only! Treated seeds are not intended for human consumption or for feeding pets or livestock.

If the seeds are not treated, they will have the following symbol.

If the seeds are treated with Actellic® 5E, they will have the following symbol. Actellic® 5E is a seed insecticide treatment that protects corn and grain sorghum from damaging insects that can compromise quality. With Actellic® 5E, you retain high-quality seed and grain and help avoid potential seed loss from insect infestation. It does not affect the flavor, color, texture, or aroma of corn or grain. The insecticide treatment starts to work immediately after application and continues to prevent insect hatching and migration for up to 18 months.

If the seeds are treated with Apron XL®, they will have the following symbol. Apron XL® is a seed fungicide used to help growers maximize yields by protecting against diseases. It protects plants from damping-off and poor seed germination under cool, wet conditions and is the worldwide standard for Pythium control. It also protects against early-season Phytophthora and downy mildew.

If the seeds are treated with Azoxystrobin, they will have the following symbol. Azoxystrobin is a seed fungicide used to control seed and seed-borne diseases. It prevents or cures powdery mildew, downy mildew, rust, and rice blast diseases. It is effective against all 4 major fungal groups: Ascomycota, Basidiomycota, Deuteromycota, and Oomycota. Studies have shown that Azoxystrobin can increase corn germination, population, and yield.

If the seeds are treated with Captan®, they will have the following symbol. Captan® is a seed fungicide treatment used to help guard against diseases. It helps protect seedlings and plants from certain seed root rots and damping-off diseases. It controls Scab, Black Spot, Botrytis, Anthracnose, Brown Rot, Damping-Off, Root Rot, Leaf Spot, Brown Patch, and Downy Mildew.

If the seeds are treated with Carboxin®, they will have the following symbol. Carboxin® is a seed fungicide treatment used to help control smut, rot, and blight on corn. It is used in agriculture to protect seeds from disease by applying it before planting, and it positively affects early seedling growth.

If the seeds are treated with Dividend Extreme®, they will have the following symbol. Dividend Extreme® is a seed fungicide treatment used to help guard against more than 16 seed-borne, soil-borne, and fall foliar diseases, including Rhizoctonia, Pythium, and Dwarf Bunt. It helps produce stronger roots and plants. By building a stronger root system, Dividend Extreme® helps improve seedling germination, yields, and quality potential.

If the seeds are treated with FarMore®, they will have the following symbol. FarMore® is a seed fungicide/insecticide treatment that helps guard against early-season diseases and insects. It targets damping-off, decay, and seedling blight that can delay emergence, stunt plant growth, and even cause eventual death of the seed or seedling. It protects against many diseases, including Aspergillus, Fusarium, Helminthosporium, Penicillium, Pythium, Rhizoctonia, and Sclerotinia. It includes Dynasty®, Maxim®, Apron XL®, and Cruiser®.

If the seeds are treated with Fludioxonil, they will have the following symbol. Fludioxonil is a seed fungicide/insecticide treatment used to help guard against most major seed diseases, including Seedling Blight, Stem-Base Browning, Snow Mould (Micronectriella nivalis), and Common Bunt. It is effective in preventing insects, such as peach-potato aphids, flea beetles, and cabbage stem flea beetles. It is also used against Fusarium, Rhizoctonia, Alternaria, and Botrytis cinerea.

If the seeds are treated with Maxim®, they will have the following symbol. Maxim® is a seed fungicide treatment used to help guard against key plant pathogens affecting corn. It is widely used to help guard against most major seed diseases, including Fusarium, Helminthosporium, and Rhizoctonia.

If the seeds are treated with Mefenoxam, they will have the following symbol. Mefenoxam is a seed fungicide treatment used to help control damping-off, seed rot, and Downy Mildew. It controls diseases caused by Pythium and Phytophthora.

If the seeds are treated with Metalaxyl, they will have the following symbol. Metalaxyl is a seed fungicide treatment used to help control damping-off, seed rot, and Downy Mildew. It controls diseases caused by Pythium and Phytophthora.

If the seeds are treated with Thiram®, they will have the following symbol. Thiram® is a seed fungicide treatment used to help control damping-off, seed rot, and Downy Mildew. It controls diseases caused by Pythium and Phytophthora.

If the seeds are treated with Vitavax®, they will have the following symbol. Vitavax® is a seed fungicide used to help protect against a wide range of seed- and soil-borne diseases. It protects against seed rot and damping-off diseases caused by Rhizoctonia, Rhizopus, and Aspergillus that attack germinating seeds and seedlings. It is effective against loose smut, covered smut, common bunt, and other diseases.

No. We only sell seeds.

All customers must notify us within 7 days of receiving the shipment of any missing items from the order. No exceptions!

Business Location: USA

Terms & Conditions