Conditions of Sale

When you shop on this website, you agree to the Terms & Conditions of Sale as stated here; please read them carefully.

Policies: Terms & Conditions of Sale

We reserve the right to revise these policies.

All sales are final. Once the order is placed, it can't be cancelled.

We are an internet-based company, and communication is solely by email - [email protected]

For security reasons and to prevent fraudulent orders, we do not accept telephone orders. You must place your order using our secure website. We accept Credit Card payments, PayPal, Pay Later, and Venmo.

Free Shipping Policy

USPS Ground Advantage on Orders over $35 (Priority Mail and Express Mail are excluded)

Any order weighing 1 lb must be shipped by Priority Mail (See Free Shipping on Priority Mail)

Priority Mail Orders over $75 (Express Mail is excluded)

Important: Credit Card Purchases

All credit card information is verified for accuracy, and if any of the information does not match what is on record with the credit card company, the transaction will be declined. The billing street address must match what is on file with your credit card company. Please double-check the information before making a credit card payment.

Expedited Service

If you want your order filled quickly, add Expedited Service; otherwise, it will be filled in the order it was received.

Substitutions

We never send substitutions! If we are out of an item, we will issue a refund.

Creating an Account

All customers must create an account with us to place an order. All email addresses are verified by the Automated Email Verification System. If the email address can't be verified, the system will not allow you to continue creating a new account. Please provide a valid email address so we can send you the Order Confirmation and Tracking Information.

Also, please adjust your email preferences to accept emails from [email protected]

Tracking Your Order

When you place an order through our secure website, you will receive an email confirmation that your order was successfully placed. You will also receive an email when your order ships, including a tracking number.

To check the status of your order, log in to your account and click Review Order History. When you click the Tracking Number, the system will show you tracking Information from the USPS website.

Customers must contact their local Post Office about shipments that have not been delivered. The Postmaster can track the package via GPS and see exactly where it was last scanned.

When it says the package was delivered by USPS, that is proof of delivery.

If you did not receive the shipment, and the Tracking Number says it was delivered, you must immediately contact your local Postmaster to notify them that you did not receive the package. They can locate the package via GPS by scanning its barcode upon delivery.

International Orders:

Tracking information is available in some countries, but not all. International customers should contact their local Post Office and Customs Office for inquiries about their orders and any delays.

Shipping Address Verification

All addresses are verified by the USPS Automated Address Verification system. If the shipping address can't be verified, the order will not be processed. If the system can't verify your address, please contact your local Post Office to obtain it from the United States Postal Service database. Also, make a note that once the order is placed, we can't change the shipping address.

Credit Card Requirements

The credit card information is verified by the Automated Fraud Detection system. If the billing street address and zip code, or any credit card information, do not exactly match what your credit card company has on file, the charges will be declined.

Declined Credit Card Transactions

You must provide the exact billing street address that appears on your credit card statement, or the transaction will be declined.

If any of the information is entered incorrectly or left blank, the transaction will be declined.

When a credit card is declined, it will appear on your credit card statement as an attempted credit card transaction, but this does not mean it is a charge. Our records show that the credit card charge was authorized, but the attempted charge was declined because the information on file did not match the information on your credit card. The declined credit charge authorization transaction will drop off your statement in about 3 to 5 business days, depending on your credit card company's policies.

Delivery Time for International Orders

Delivery time for International Orders is 2 to 12 weeks via USPS International First-Class Mail. It could take longer if air transportation to your country is limited or if your Customs Office is slower in processing and clearing shipments.

If there is a delay in receiving the order, check with your Customs Office and your local Post Office to inquire about the delay. The customer is responsible for contacting them to check the status of the order and to inquire why they are holding it.

Restricted Items/Customer Bears All Risk

International Customers bear all risks in ordering from us and should check with their local Post Office and Customs Office to see if there are any restrictions or requirements for seeds entering their country. All international orders are shipped at your own risk. Insurance Protection is not available on International Orders. If the Customs Office does not allow entry into the country or removes a restricted item, the customer bears all risk and is not entitled to a refund. There are times when the shipment is destroyed, opened, or retained by the foreign customs office. Even if the order is returned to us, the seeds can't be resold, and you will not receive a refund. The customer is responsible for checking with their Customs Office to see if any of the varieties they ordered are restricted!

Phytosanitary Certificates

We do not provide Phytosanitary Certificates at this time.

Most countries do not require a Phytosanitary Certificate when you order small packs of seeds. Some countries may require a Phytosanitary Certificate for bulk seeds. If you are unsure about your country's requirements, please contact your country's Customs Office before ordering.

Insurance Protection for International Orders. There is no insurance on International orders. Insurance Protection does not cover International Orders. We are not responsible for lost or damaged shipments on International Orders. When a customer places an International Order, they understand that they bear all risk, and that if a shipment is lost, damaged, or refused entry into their country by the Customs Office, they will not be reimbursed.

Out of Stock - Refund

At times, we may run out of an item. We will issue a refund if an item is sold out. We do not send substitutions when an item becomesm ot of stock.

Planting Instructions

The Planting Instructions can be found on each item's product page and on the homepage. Please read and follow the instructions carefully. We do not recommend any dome-type or soilless-based growing systems, as many customers have had problems with germination in these systems. The Money Back Guarantee Warranty is valid only if you follow the Planting Instructions on our website.

Double Money Back Guarantee

We guarantee that our seeds will grow!

We test our seeds upon receipt from our suppliers and retest them regularly to ensure they are high-quality, viable, and meet our strict germination guidelines.

If the seeds do not germinate, it's simple: you get your money back!***

You must notify us within 120 days of purchase if you experience any germination problems. No exceptions! We will test the seeds to see if we can find any problems with them. In most situations, the problem with germination results from the temperature being too low, the soil being too moist, or using an improper seed-starting mix. If we test the seeds and find no problems with germination, a refund will not be forthcoming.

*** Disclaimer: Seeds grown in dome-type, or soilless-based growing systems and in greenhouses are not covered under our Money Back Guarantee. Temperatures and moisture fluctuate too much, resulting in germination problems for the grower. 

***The only requirements for the Money-Back Guarantee are that you must follow the Planting Instructions and the Hot Pepper Growing Tips on our website. You must also answer the questionnaire we email you, so we can evaluate the issue and let you know what may have caused it, so you don't experience it in the future.

The maximum refund issued will be the order's total cost.

Reason for Poor Germination

Almost 95% of the time, when there is a complaint about germination, it is not because there is a problem with the seeds, but because of the way the gardener grew the seeds. We were told by gardeners that they used zip-lock bags, Petri dishes, paper towels, and regular topsoil to grow the seeds. We had other gardeners say they soaked the seeds in water and in other weird solutions for several days before planting them. The most common mistakes, however, are (1) over-watering the seeds, (2) watering the seedlings too often, (3) covering the seeds with a plastic lid and thus not allowing proper ventilation, (4) not having the optimum temperature (especially hot peppers, which require constant higher temperatures than most vegetables and longer days to germinate). If the gardener follows the Planting Instructions on our website, they won't experience problems and will avoid the unnecessary frustration of the seeds not growing or the seedlings dying.

Insurance Protection

We are not responsible for non-delivered, lost, or damaged shipments. The optional Insurance Protection protects you from a lost or damaged shipment. Insurance Protection is recommended as the Seller's liability ceases upon the release of goods to the US Post Office. Protect yourself by adding Insurance Protection to the order. The buyer understands he bears all risk if he does not add Insurance Protection to the order and that he will not receive a refund for lost packages or damaged shipments. You must contact us by email the day the order is delivered to report undelivered or damaged shipments. No exceptions!

Please contact your local Post Office before contacting us, and ask the Postmaster about shipments that show as delivered. The Post Office can track the package via GPS and show exactly where it was last scanned and delivered. If USPS Tracking shows it was delivered, we cannot issue a refund because it is Proof of Delivery.

Note: If the order is lost in transit, we will issue a refund, but we must wait 3 weeks to confirm the loss, as it may be delayed due to inclement weather or postal service issues.

Insurance Protection is not available on International Orders.

Missing Seeds

Customers must notify us within 7 days of receiving the shipment of any missing items and/or problems with the order. No exceptions!

Received Wrong Seeds

Customers must notify us within 150 days of receiving the shipment to report any problem with the order. You must report the problem in the same year the order was placed. No exceptions!

Never Received Shipment

The customer must notify us within 30 days of placing the order if they have not received the order. No exceptions!

Shipping and Handling Fees

The shipping and handling fees are calculated at checkout and determined by the shipping address, shipping method, and order amount.

Estimated Time to Leave Our Warehouse

The busiest time of the year is between January and June, so consider selecting Expedited Service if you want your order filled quickly. Also, consider selecting Priority Mail or Express Mail at checkout for faster USPS delivery. At times, you can expect a week-long delay in processing your order due to high order volume, so please consider adding Expedited Service to your order.

Orders are filled in the order they are received, except for Expedited Orders, which are filled first. The delivery time depends on the shipping method you selected at checkout.

Estimated Time for Orders to be Filled

Expedited Orders take 1 to 2 business days to leave our warehouse. Expedited Orders placed on a Friday will be processed the following Monday. 

Non-Expedited Orders take an average of 3-5 business days (not including Saturdays, Sundays, and Holidays) to leave our warehouse, but may take longer between January and June.

Estimated Delivery Time via United States Postal Service.

Your order will be shipped via the USPS. We do not use UPS, DHL, or FedEx.

Important: To avoid delivery delays, enter the PO Box address if you have one on line 1 of the street address. Do not include a PO Box address and a street address on the street address fields; just include one or the other. 

Post Office Holidays  (Post Office closed on the Federal Holidays)

January 1 New Year’s Day

January 19 Martin Luther King Jr.'s birthday

February 16 President's Day (Washington’s Birthday) (observed)

May 25 Memorial Day

June 19 Juneteenth National Independence Day

July 4 Independence Day

September 7 Labor Day

October 12 Columbus Day

November 11 Veterans Day

November 26 Thanksgiving Day

December 25 Christmas Day

The estimated delivery time after leaving the warehouse is:

USPS Estimated Delivery Days - USA Orders

First Class (now USPS Ground Advantage) - 3 to 7 business days (Tracking Available)

Priority Mail - 2 to 3 business days (Tracking Available)

Express Mail - 1 business day (2-day delivery for some locations) (Tracking Available)

USPS Estimated Delivery Days - International Orders

First Class Parcels - 2 to 12 weeks (No Tracking)

Priority Mail - 2 to 6 weeks (No Tracking)

Express Mail - 3 to 14 business days (Tracking Available)

The total delivery time is based on when the order is fulfilled and leaves our warehouse, as well as the shipping method you select during checkout. International Orders can take longer than 12 weeks if the Customs Office in that country decides to inspect the package.

PayPal, PayPal Pay Later, Venmo, and Credit Cards Processed via PayPal

All payments are made via PayPal. You do not need an account to pay using a credit card via PayPal. Just follow the steps during the PayPal checkout process.

Shipping Address

Please provide the address where you receive your mail from the Post Office.

Once the order is placed, the shipping address can't be changed. This is to prevent fraudulent orders where someone places an order and then tries to change the delivery address. Please double-check the shipping address before finalizing the order. If the shipping address is returned to us as insufficient, we cannot issue a refund, as we can't resell the seeds.

Cancelling Order

The order can’t be canceled once it is placed.

Once the order is placed, we can't cancel it, add items to it, add Expedited Service, or modify the shipping address. Please double-check your order before finalizing it.

Returns by USPS

If the package is returned to us because of an incorrect address, an undeliverable address, an "unable to forward" notice, or any other reason, a refund will not be issued. We can't resell returned seeds, so please double-check the shipping address before finalizing the order.

Return Policy

All sales are final, and we do not accept returns for any reason.

Warranty Policy

Reimer Seeds, Inc. warrants to the extent of the purchase price that the seeds sold are as described on the pack, within recognized tolerances. We give no other or further warranty, expressed or implied.

Important Notice About Growing Hot Peppers

Hot peppers come from desert hot regions, and others come from tropical regions; thus, they require different growing methods.

Please follow the Planting Instructions on our website. You may have success growing some varieties using other growing methods, but you can experience germination problems with other varieties if you don't follow the planting instructions on our website

It is important to follow the step-by-step Planting Instructions and read the Tips on Growing Hot Peppers. Our Planting Instructions are based on years of research and work well for most varieties.

Watermelon Release - Important Notice

Watermelon growers hereby release and hold harmless Reimer Seeds from any damages resulting from Bacterial Fruit Blotch. In any case, the buyer's sole and exclusive remedy shall be limited to the purchase price of the seeds. Bacterial Fruit Blotch of Watermelon is a bacterial disease that has caused severe economic losses for watermelon growers. Early detection can help limit losses. Bacterial Fruit Bacteria were not detected in a 10,000-seed sample of this lot. This does not guarantee that this lot is free of the seed-borne organism. Do not plant these seeds without reading a copy of this notice.

Secure Ordering

When you place an order through our secure ordering system, your credit card information is secure. When the lock at the bottom of your browser is closed, this indicates that the site is secure. Please ensure SSL is enabled in your browser. All order transactions are processed through a secure server. The Credit Card Verification System we use prevents fraudulent use of your credit card.

Your Privacy Assured

We will not share any personal information you provided us. We do not make your information available to any outside source.

Newsletters

We periodically send newsletters via email. You will only receive newsletters if you have signed up. You can opt out with a click. It's entirely your choice.

Disclaimer Policy

We reserve the right to change pricing and pack quantities. We also reserve the right to cancel any order and refuse a shipment for any reason. Your order may be canceled if the shipping address, telephone number, email address, and/or credit card information can't be verified or entered incorrectly.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, photos, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by the United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and is protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and is protected by the United States and international copyright laws. Written permission from Reimer Seeds is required to use any photos from this site.