1. FREE SHIPPING OVER $150 (USA Orders Only)+-
FREE SHIPPING OVER $150 (USA Orders Only)
Free shipping on all orders over $150 on First Class or Priority Mail. (Express Mail is excluded)
There is a minimum fee to ship your order by First Class package on orders under $150.
Please understand that the shipping and handling fees do not just include postage, but also include the cost of bubble envelopes, the packaging material, shipping labels, etc. and it also includes the cost for someone to package and ship the order.
Shipping fees are determined when you place the order. Just enter all the items you want to order, and the shipping fees will be calculated during checkout.
The shipping and handling fees are determined by the following factors: the shipping address (where the order is shipped), the shipping method you select (First Class Package, Priority Mail, Express Mail), and the weight and total dollar amount of the order.
We are not responsible for damaged or lost shipments by the US Post Office, so we strongly recommend that you add Insurance Protection to your order during checkout. You bear all risk if you decide not to add insurance to the order and will not receive a refund if the order is damaged or lost by the Post Office.
Insurance protection is not available on International orders. International customers bear all the risk of lost, damaged, or confiscated shipments by the Customs Office.
By completing the order, you accept the amount of the shipping and handling fees.
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2. Do you have a Catalog you can send me?+-
Sorry, we do not have printed catalogs to mail you.
You can conveniently downloadable the Electronic Catalogs from our website.
Online Catalog
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3. Terms & Conditions of Sale+-
Most of the answers to your questions can be found below or on the HELP page or on the Terms & Condition page.
Non-Expedited Orders take an average of 3-5 business days to leave our warehouse, but it may take longer to fill orders between January and May, as this is the high-volume ordering by customers.
Terms & Conditions
Important: Once the order is placed, we can't cancel the order, we can't add items to the order, we can't add Expedited Service to the order, nor can we modify the shipping address, so please double check your order.
All sales are final.
The order can’t be canceled. We do not accept returns for any reason. Even if the order is returned to us, the seeds can't be resold, and you will not receive a refund.
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4. How can I contact you?+-
You can contact us by email.
Our normal business hours is M-F, 8:00 am to 4 pm EST.
Our Customer Service is closed after normal business hours, on weekends, and holidays.
Email:
[email protected]
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5. What is the estimated time to leave our warehouse and the estimated delivery time once the package is shipped?+-
The Estimated Time to Leave our Warehouse is as follows:
Expedited Orders are usually shipped the following day, but could take 1-2 business days (not including Saturdays and Sundays) to leave our warehouse if there are weather-related problems or some rare uncontrollable situations. Expedited Orders placed on a Friday will be processed the following Monday.
Non-Expedited Orders take an average of 2-5 business days (not including Saturdays and Sundays) to leave our warehouse, but It may take longer to fill orders between January and July, as this is the time of heavy ordering by customers.
The Estimated Delivery Time after leaving the warehouse is:
US Orders
First Class Parcels - 3 to 7 business days (not including Saturdays and Sundays)
Priority Mail - 2 to 3 business days (not including Saturdays and Sundays)
Express Mail - 1 business day (2 day deliver for some remote locations) (not including Saturdays and Sundays)
International Orders
First Class Parcels - 7 to 21 days business days (not including Saturdays and Sundays)
Priority Mail - 5 to 10 days business days (not including Saturdays and Sundays)
Express Mail - 3 to 5 days business days (not including Saturdays and Sundays)
The total delivery time is based on when the order leaves our warehouse and what shipping method you selected during checkout. International Orders can take longer to receive if the Customs Office in that country decides to inspect the package. During this time of the Coronavirus pandemic, international orders can take 30 days or longer to be delivered. International customers should first contact their local Post Office and Customs Office to see of they are holding your order for a signature or VAT tax payment.
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6. My credit card was declined. What do I need to do so I can place the order using my credit card?+-
Almost 99% of the time your credit card is declined is because you did not enter the correct billing address. There is a separate field for the shipping address and a separate field for the billing address that you need to fill in during checkout. It is very important that you provide the correct billing address for credit card orders. If the billing address doesn't match exactly what appears on file with your credit card company, the credit card transaction will be declined. So make sure you entered the correct billing address when you place the order. Also double check all of the other credit card information you entered to make sure it is correct (Credit Card Number, Name on Card, Expiration Date, Security Code on back of card)
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7. I Forgot My Password. How do I Get a New Password?+-
You can obtain a new password to login to your account if you forgot your old password
Click MY ACCOUNT at top of homepage
Then click CHANGE PASSWORD
Then follow the instructions to get a new password.
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8. Can You Recommend Varieties to Grow in My Region?+-
We don't provide recommendations on varieties that would be best to grow in your region.
Why don't we give recommendations?
The region you live in can vary from location to location, and the soil and weather conditions can vary too.
We suggest that you contact your local County Cooperative Extension Office. Every state has one of more offices. Each Cooperative Extension Office offers assistance to individuals, farmers, and organizations looking for answers to questions about vegetables that grow best in the area. They exist to answer the most basic agricultural questions to the most complex, and they have a long history of helping home gardeners and farmers find ways to develop, expand, and sustain their gardens and farms.
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9. Why do some gardeners experience germination problems?+-
Almost 95% of the time, when there is a complaint about germination, it is not because there is a problem with the seeds, but in the manner the gardener used to grow the seeds. We had gardeners tell us they used petri-dishes, paper towels, and regular topsoil to grow the seeds. We had other gardeners say they soaked the seeds in water and other weird solutions for several days prior to planting the seeds. The most common mistake however is (1) over-watering the seeds, (2) watering the seedlings too often, (3) covering the seeds with a plastic lid and thus not allowing proper ventilation, (4) and not having the optimum temperature (especially hot peppers which require constant higher temperatures than most vegetables). If the gardener simply followed the Planting Instructions on our website, they wouldn't have experienced any germination problems at all and would have avoided unnecessary frustration of the seeds not growing or the seedlings dying. We recommend using only Miracle-Gro Seed Starting Mix as other seed starting mix have been reported to cause poor germination.
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10. Where can I find the Planting Instructions?+-
You can find Planting Instructions on the product page above the description of the item.
Just click the Planting Instruction button on the product page and the instructions will appear.
You can also find the Planting Instructions for all the varieties on our main homepage.
Planting Instructions
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11. Why did some of the hot peppers grow and others didn't, especially since I planted them all in same manner?+-
When there is a complaint about growing hot peppers, the primary reason is that the gardener did not follow the planting instructions on our website. They may complain that they grew all the hot peppers in the same manner, and some grew, while others did not grow. The majority of germination problems with hot peppers are caused by improper growing conditions. This is why we recommend all gardeners follow our Planting Instructions and watch our short video. The most common mistake growing hot peppers is (1) covering the seeds with a plastic lid or plastic wrap, thus not allowing proper ventilation, (2) and not having a constant temperature of 80-85 F. Hot peppers require higher temperatures than most other vegetables, and if the temperatures fluctuate during the day, you will have problems germinating the seeds. If the gardener simply followed the Planting Instructions on our website, and watched the short video on Growing Hot Peppers, they wouldn't have experienced any germination problems at all and would have avoided unnecessary frustration of the seeds not growing or the seedlings dying. We recommend using only Miracle-Gro Seed Starting Mix as other seed starting mix have been reported to cause poor germination.
Planting Instructions
Growing Hot Peppers Movie
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12. How many seeds are in a pack?+-
The number of seeds per pack can be found in the product description.
For example, pk/100 means pack of 100 seeds.
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13. Do you accept telephone orders?+-
No. You must place the order using our secure website, even if you are paying by check or money order.
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14. How Many Seeds in an Pound or Ounce?+-
The number of seeds per lb or oz can be found in the product description.
The number of seeds per lb and oz are approximations and are not exact. The actual seed count may fluctuate because of variety, the size (eg Small, Medium, Large, Giant), and the conditions at the time of growing and harvesting. Please use these estimates as guidelines to determine how many seeds you will require.
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15. Important - Shipping Address and Billing Address+-
Please enter the shipping address where the US Post Office delivers your mail. We only use the US Post Office for deliveries. If you have a PO Box address, please provide the PO Box number.
It is very important that you provide the correct billing address for credit card orders. If the billing address doesn't match exactly what appears on file with your credit card company, the credit card transaction will be declined. So make sure you entered the correct billing address for credit card orders!
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16. Can I add or delete Items from the order once the order is placed?+-
No, we can not add or delete items from the order, so double check your order before you complete the ordering process.
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17. Do you accept International orders?+-
Yes. We ship internationally. Please read the Terms & Conditions for Sale on restrictions of items shipped to certain countries. The list of countries we currently ship to can be found on the homepage.
Terms & Conditions
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18. What is Expedited Service?+-
The optional Expedited Service is for those customers who need their orders filled filled quickly.
Expedited orders are filled first and are usually shipped the following business day.
Non-Expedited Orders are filled in the order they are received and could take a few days to leave our warehouse.
You should add Expedited Service to your order if you need your order filled quickly and also add Priority Mail or Express Mail for shipping method during checkout.
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19. Why should I add Insurance Protection to my order?+-
We ship all orders via the US Post Office.
The optional Insurance Protection protects you from a lost or damaged shipment.
Insurance Protection is recommended as our liability ceases upon release of goods to Post Office and we are not responsible for lost or damaged shipments.
Protect yourself by adding the Insurance Protection to the order.
Important: We track all domestic US orders. The Post Office scans the bar code on the package when it is delivered. The scanning of the bar code is the proof of delivery. If you didn't receive the package and your Post Office says it was delivered, you then need to contact your Postmaster to make a formal complaint. When the package is scanned when delivered, the GPS location where the package was delivered is recorded so your local Postmaster should be able to track where the postal courier delivered your package. If the package was scanned and marked delivered, and you didn't receive the shipment, then the optional Insurance Protection would not cover the undelivered shipment, because the Post Office scanned the package confirming the package was delivered by Post Office courier.
Note: There is tracking on some International countries. The US Post Office doesn't track all International shipments because some countries have not standardized their tracking systems. The Post Office tracks some International shipments all the way to their destination. Those Internationals packages that are not tracked, will only have tracking information to the United States departing airport. If you require tracking of your International order, we suggest that you select International Express Mail during checkout, and then you can track your package from the United States all the way to the destination in your country!
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20. How does the Loyalty Points Program work?+-
You can find Planting Instructions on the product page above the description of the item.
To find out how the Loyalty Points Program works and how the points are earned and redeemed, click the Loyalty Points link below.
Loyalty Points Program
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21. Out of stock items and back in stock email notification?+-
If an item is not available, you have the option to be notified when the item is back in stock.
Just click the "Notify Me When This Item is in Stock" button on the product page, and you will be notified via email when the item is available.
If there is a Crop Failure, then the item will not be available until the following year.
Please use our automated notification system if you want to be notified when the item is available again.
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22. Out of Stock and Backorder Items?+-
If an item is sold out and becomes unavailable, we will backorder the item, or immediately issue a refund if the item is no longer available. The backorder shipment will be shipped via USPS First Class mail and no additional cost. If you can't wait for the backorder item, you can request that the backorder item be cancelled.
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23. How do I know if an item is a Heirloom or a (F1) Hybrid?+-
If the variety is a heirloom, a Heirloom symbol will be displayed on the product page. Heirloom vegetables are referred to as varieties that are saved and handed down to multiple generations and are at least 50 years old. They are open pollinated varieties and usually cost less than hybrid seeds. Heirloom varieties can cost more if the seeds are not grown commercially and are rare. Heirloom varieties are usually more flavorful than hybrids, so there are more reasons to grow heirlooms than just then seed price. One disadvantage is that most heirloom varieties are not resistant to diseases, while hybrids are grown for its disease resistant characteristics and higher yields.
If the variety is a hybrid, denoted with thee (F1) Hybrid symbol, it will be displayed on the product page. If the item does not have a (F1) Hybrid symbol on the product page, then it is an Open Pollinated variety. Hybrid varieties are created by crossing two varieties. They usually are more vigorous plants, have higher yields, and are more disease resistant than open pollinated varieties. Hybrids cost more than open pollinated seeds. The home gardener should be warned that saving seeds from plants grown may not produce the same variety the following year. Most hybrids are sterile and will not produce the same vegetable. It is a tedious task and can take up to 7 years or longer, to make a hybrid stable enough to produce the same vegetable by growing the hybrid plant and sorting out the odd ball vegetables each year.
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24. What is a PVP variety?+-
A PVP variety is a protected variety issued by the US government to a seed grower. It can only be grown for personal use, unless the issue holder of the PVP gives written permission to grow for non-personal use. You would have to contact the PVP issue holder to get permission to grow for non-personal use.
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25. Do you provide non-GMO seed certificates?+-
We do not sell any GMO seeds. We do not provide certificates for non-GMA seeds!
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26. How do I know if the seeds are treated or non-treated?+-
Treated seeds should be used for planting purposes only! Treated seeds are not intended for human consumption or used to feed pets or livestock.
If the seeds are not treated it will have the following symbol.
If the seeds are treated with Actellic® 5E it will have the following symbol. Actellic® 5E is a seed insecticide treatment that protects corn and grain sorghum from damaging insects that can compromise quality. With Actellic® 5E you retain high quality seeds and grain and helps avoid possible seed loss due to insect infestation. It does not affect the flavor, color, texture, or aroma of corn or grain. The insecticide treatment starts to work immediately after application and continues to prevent insect hatches and migration for up to 18 months.
If the seeds are treated with Apron XL® it will have the following symbol. Apron XL® is a seed fungicide treatment used to help growers maximize their yields by guarding against diseases. It protects plants from damping-off and poor seed germination under cool and wet environmental conditions and is the worldwide standard for Pythium control. It also offers protection against early-season Phytophthora and Downy Mildew.
If the seeds are treated with Azoxystrobin it will have the following symbol. Azoxystrobin is a seed fungicide treatment used for control of seed and seed-borne diseases. It prevents or cure powdery mildew, downy mildew, rust, and rice blast diseases. It is effective against all 4 major groups of fungi including: Ascomycota, Basidiomycota, Deuteromycota, and Oomycota. Studies have shown thayt Azoxystrobin can increase germination, population, and yield of corn.
If the seeds are treated with Captan® it will have the following symbol. Captan® is a seed fungicide treatment used to help guard against diseases. It help protects seedlings and plants from certain seed root rots and damping-off diseases. It controls Scab, Black Spot, Botrytis, Anthracnose, Brown Rot, Damping-Off, Root Rot, Leaf Spot, Brown Patch and Downy Mildew.
If the seeds are treated with Carboxin® it will have the following symbol. Carboxin® is a seed fungicide treatment used to help control smut, rot, and blight on corn. It is used agriculturally to protect seeds from disease by application prior to planting and demonstrates a positive effect on early seedling growth.
If the seeds are treated with Dividend Extreme® it will have the following symbol. Dividend Extreme® is a seed fungicide treatment used to help guard against more than 16 seed borne, soil borne, and fall foliar diseases, including Rhizoctonia, Pythium and Dwarf Bunt. It helps produce stronger roots and plants. By generating a stronger root system, Dividend Extreme® helps deliver improved seedling germination, better yields and quality potential.
If the seeds are treated with FarMore® it will have the following symbol. FarMore® is a seed fungicide/insecticide treatment used to help guard against early season diseases and insects. It targets damping-off, decay, and seedling blight that can delay emergence, stunt plant growth and even cause eventual death of the seed or seedling. It protect against many diseases, including: Aspergillis, Fusariuum, Helminthosporium, Penicillium, Pythium, Rhizoctonia, and Sclerotinia. It includes Dynasty®, Maxim®, Apron XL®, and Cruiser®.
If the seeds are treated with Fludioxonil it will have the following symbol. Fludioxonil is a seed fungicide/insecticide treatment used to help guard against most major seed diseases, including Seedling Blight, Stem-Base Browning, Snow Mould (Micronectriella nivalis) and Common Bunt. It is effective in preventing insects, such as peach-potato aphid, flea beetle, and cabbage stem flea beetle. It is also used against Fusarium, Rhizoctonia, Alternaria and Botrytis cinerea.
If the seeds are treated with Maxim® it will have the following symbol. Maxim® is a seed fungicide treatment used to help guard against key plant pathogens affecting corn. It is widely used to help guard against most major seed diseases, including Fusarium, Helminthosporium, and Rhizoctonia.
If the seeds are treated with Mefenoxam it will have the following symbol. Mefenoxam is a seed fungicide treatment used to help Control damping-off, seed rot, Downy Mildew. It controls diseases caused by Pythium and Phytophthora.
If the seeds are treated with Metalaxyl it will have the following symbol. Metalaxyl is a seed fungicide treatment used to help Control damping-off, seed rot, Downy Mildew. It controls diseases caused by Pythium and Phytophthora.
If the seeds are treated with Thiram® it will have the following symbol. Thiram® is a seed fungicide treatment used to help Control damping-off, seed rot, Downy Mildew. It controls diseases caused by Pythium and Phytophthora.
If the seeds are treated with Vitavax® it will have the following symbol. Vitavax® is a seed fungicide treatment used to help protect against a wide variety of seed and soil borne diseases. It is used for protection against seed rot and damping-off diseases, including Rhizoctonia, Rhizopus, and Aspergillus that attack germinating seeds and seedlings. It is effective against loose smuts, covered smut, common bunt, and other diseases.
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27. Do you sell plants?+-
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28. Missing Seeds Notification+-
All customers must notify us within 7 days of receiving the shipment of any missing items from the order. No exceptions!
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29. Where are We Located?+-
Business Location: Maryland, USA
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30. What are the Terms & Conditions of Sale+-
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