We are an internet based company, not a mail order company, and communicate with our customers solely by email. So, if you have to contact us, email us at email@example.com
When you shop at this website, you agree to the Terms & Conditions of Sale, so please read them carefully.
For security reasons, we do not accept telephone orders. You must place your order using our secure website. We accept Credit Cards, PayPal, Checks, Money Orders, and Western Union Payments. IMPORTANT: All credit card information is verified for accuracy, and if any of the information does not match what is on record with the credit card company, the transacion will be declined. So be careful in entering the information, especially when entering the billing address.
We only sell only to those who speak and understand the English language!
Most of the answers to your questions can be found below or on the HELP page.
If you want your order filled quickly, add EXPEDITED SERVICE to your order, otherwise your order will be filled in the order it was received.
The Money Back Guarantee is only valid if you follow the Planting Instructions on our website.
Once the order is placed, we can't add or delete items.
Once the order is shipped, you can't cancel the order, nor can you refuse shipment. You can only cancel and order before it is shipped!
All sales are final and we do not accept returns.
We never send substitutions!
Policies: Terms & Conditions of Sale
We reserve the right to revise these policies.
Valid Email Address and Junk Mail Adjustments
All customers must create an account with us to place an order. All email addresses
are verified by the automated Email Verification system. If the email address can't be verified through the automated Email Verification system, the system will not allow you to continue to create a new account. A valid email is required so we can email you the Order Confirmation and Tracking Information. Please adjust your Junk Email Software to accept emails from firstname.lastname@example.org so you will receive these automated email confirmations from us. We will not respond to any email that you send us to click a link to add our email to your Junk Mail Software! So please adjust your Junk Mail Software now. If we receive a bounced email notification that your are not accepting emails, or if we receive an email to click a link to add our email to your Junk Mail Software, we will cancel the order and refund the payment.
Tracking Your Order
When you place an order through our secure website you will receive an e-mail
confirmation of your order along with Tracking Information. Login to your account and click the Order to check the status of the order. When you click the Tracking Number, the system will bring up a popup window that will show you the Tracking Information on the US Post Office website. Tracking is available on all US Orders! There is no tracking on International First Class Mail or International Priority Mail. Tracking is only available on International Express Mail. International customers should not contact us about the Tracking Information or Delivery Information on International First Class Mail or International Priority Mail. They should contact their local Post Office and Customs Office for delivery information.
Shipping Address Verification
All US addresses and International addresses are verified by the automated Address Verification system. If the shipping address can't be verified through the automated Address Verification system, the order will not be shipped until we obtain a valid address that can be validated! If the address can't be validated, we will ship the order to the billing address if the billing address can be validated. We will send you an email requesting a valid address and if you don't responded to the email request for a valid address, the order will be cancelled and payment refunded.
Credit Card Requirements
The credit card information is verified by the automated Fraud Detection system. If the billing address or any of the credit card information does not match what your credit card company has on file, the charges will be declined. You must provide the exact billing address that appears on your credit card statement and the 3 digit number on back of your credit card. You must also provide a valid telephone number. If any of the information is enter incorrectly, or left blank, the transaction will be declined. When a credit card is declined, it will appear on your credit card statement as an attempted credit card transaction, but this does not mean it is a charge. It is just a record of the attempted charge that was declined. The declined credit charge transaction will drop off your statement in about 3 business days!
International Customers bear all risk in ordering and should check with their local Post Office and their Customs Office to see if there are any restrictions or requirements. If the US Custom Office or the Foreign Custom Office removes a restricted item, the customer bears all risk and is not entitled to a refund of the items removed from the order. The customer is responsible to check with their Customs Office to see if any variety is restricted! Most countries do not require a Phytosanitary Certificate when you place an order for small packs of seeds. Some countries may require a Phytosanitary Certificate for bulk seeds. If you are not sure of your country's requirements, please contact your country's Customs Office before ordering. For Australia, a Phytosanitary Certificate is not required on orders where the seeds are less than 100 grams. Australia has a restriction and no longer allows tomatoes and corn to be shipped into their country. All orders shipped to India require an Import Permit and the customer must request an Import Permit from the Indian Government and send it to us. For Italy, please read the Disclaimer in the following paragraph below. If your country requires a Phytosanitary Certificate, please add the Phytosanitary Certificate Fee to your order by clicking the option from the left hand category list on our home page. International customers should add Insurance Protection to their orders, as we are not responsible for lost shipments! We require billing and shipping address verification before we ship the order, so please email us the address exactly how it should appear on the package after you place the order. If we can't verify the international address, the order will be cancelled. If a package is returned to us for any reason, the customer will be responsible for the shipping fees. If we have to ship the order a second time, because the customer provided an invalid address, or the order required a Phytosanitary Certificate, the customer will be required to pay the shipping fees again. There is no tracking on First Class International or Priority Mail International shipments. There is tracking available with Express Mail International. If you require tracking information, you should select Express Mail International as the shipping option during checkout. On some items, such as Seed Starting Potting Mix, there may be additional shipping fees because of the weight of the shipment. You will be notified before the order is shipped if there are additional shipping fees.
International Orders to Italy
IMPORTANT DISCLAIMER FOR ORDERS SHIPPED TO ITALY. There is a high percentage of orders being returned by the Italy's Post Offices. Many packages are returned to us from Italy because there are restrictions on the products you ordered. We strongly recommend that you have your order shipped to a friend or family member in another EU country. If Post Office returns the shipment to us, the customer is not entitled to a refund for shipping fees, insurance fees, or Expedited Service fees. We are not responsible for lost shipments to Italy!
Out of Stock Policy
We don’t substitute if an item is out of stock! At times, an item you ordered may be out of stock. This seldom occurs and is usually a result of an inventory adjustment. If we find out that an item is out of stock, we will either issue you an immediate refund, or Backorder the item if the item is due to arrive shortly from our seed supplier. The Backorder will be shipped as soon as it becomes available. There will be no additional shipping fee when a Backorder is shipped. All Backorders will be shipped via First Class Mail. If you receive the shipment and can't wait for the Backorder, just notify us by email and we will delete the item from the order and issue a refund for the item! Once the backorder has been shipped, the backordered item can't be cancelled or returned. If an item is not available (Out of Stock), it will say so on the product page. You can click the button to be notified when the item is back in stock. Do not inquire about when the item will be back in stock. Just click the "Notify Me When This Item is in Stock" button, and you will be automatically notified via email when the item is back in stock and available for purchase.
The planting instructions can be found on our website by clicking the Planting Instruction button on the product page. The planting instructions are too detailed to include on the seed packet. Please read and follow the instructions carefully. The Money Back Guarantee Warranty is only valid if you follow the planting instructions on our website.
Money Back Guarantee
The only requirement on the Money Back Guarantee, is that you must follow the Planting Instructions and Hot Pepper Growing Tips on our website. You must also answer the questions that Quality Control staff may email you, so they can evaluate the problem.
We guarantee that our seeds will grow! If the seeds do not germinate, and we test the seeds and find a problem with the seeds, you get your money back! You must notify us know within 120 days of purchase if you experience any germination problems. In most situations, the problem with germination is a result of the temperature being too low, the soil being too moist, or using the improper seed starting mix.
We ship all orders via the US Post Office. The optional Insurance Protection protects you from a lost or damaged shipment. Insurance Protection is recommended as seller's liability ceases upon release of goods to Post Office. We are not responsible for lost or damaged shipments. Protect yourself by adding the Insurance Protection to the order. You must contact us and file a lost shipment claim within 30 days of the order being shipped, no exceptions! International customers must notify us within 30 days of the order being shipped that the order has not been received, but we have to wait 60 days to allow time in case the package was returned by the Post Office or Customs Office. International customers should contact their Post Office and Customs Office before contacting us about the status of the order, as they may be holding the order for your signature. You must notify us within 7 days of receiving the shipment of any missing items from the order!
Shipping and Handling Fees
The shipping and handling fees are determined by the following factors: the shipping address, the shipping method, and the dollar amount of the order. The shipping and handling fees do not just include postage, but includes the cost of packaging, labels, etc., and the cost to fill the order. By completing the order, you accept the shipping and handling fees.
Estimated Time to Leave Our Warehouse
The busiest time of the year is between January and June, so consider selecting Expedited Service if you want your order filled quickly. Also consider selecting Priority Mail or Express Mail during checkout. Again this year we are experiencing an extremely high number of orders, and assume that many are growing gardens this year because of the recession. You can expect a week delay in processing your order, because of the high number of orders, so please consider adding Expedited Service to your order.
Orders are filled in the order they are received, except for Expedited Orders which are filled first. The delivery time depends on the method of shipment you selected during checkout.
The estimated time to leave our warehouse is:
Expedited Orders take at average of 1-2 business days to leave our warehouse. Expedited Orders placed on a Friday will be processed the following Monday.
Non-Expedited Orders take an average of 3-10 business days (not including Saturdays and Sundays) to leave our warehouse, but it can be a week longer because of the high number of orders this season.
Estimated Delivery Time via USPS - the US Post Office.
Your order will be shipped by the US Post Office only. We do not use UPS or FEDEX. If you have a PO Box, please enter the PO Box address on line 1 of the street address. Do not include a PO Box address and a street address on the street address fields, just include one or the other! Do not repeat the same street address more than one time either on line 2 and line 3 of the street address fields - just leave lines 2 and 3 blank.
US Post Office Holidays (Post Office closed on the Federal Holidays)
Friday, January 1 - New Year's Day
Monday, January 18 - Martin Luther King Jr's Birthday
Monday, February 15 - Washington's Birthday (President's Day)
Monday, May 31 - Memorial Day
Monday, July 5 - Independence Day
Monday, September 6 - Labor Day
Monday, October 11 - Columbus Day
Thursday, November 11 - Veterans Day
Thursday, November 25 - Thanksgiving Day
Saturday, December 25 - Christmas Day
Saturday, January 1, 2011 - New Year's Day
The estimated delivery time after leaving the warehouse is:
First Class Parcels - 3 to 7 business days (Tracking Available)
Priority Mail - 2 to 3 business days (Tracking Available)
Express Mail - 1 business day (2 day deliver for some locations) (Tracking Available)
First Class Parcels - 7 to 21 days business days (No Tracking)
Priority Mail - 5 to 10 days business days (No Tracking)
Express Mail - 3 to 5 days business days (Tracking Available)
The total delivery time is based on when the order leaves our warehouse and the shipping method you selected during checkout. International Orders can take longer than 21 days, if the Customs Office in that country decides to inspect the package.
PayPal Payment Requirements
If you selected PayPal as the payment process, you must complete the PayPal payment within 24 hours. The order will be cancelled if we do not receive payment within 24 hours.
Payment by Check or Money Order
We accept payment by check or money order, but you must place the order using the secure website. Select payment by check, or payment by money order during checkout. IMPORTANT NOTICE: The check or money order must be in US funds and drawn from a US bank. Checks or money orders will be destoyed and not be returned, if it is not in US funds, if it is not drawn from a US bank, or if it was sent without being placed using our secure website. Please write the Order Number on the check or money order and mail it to Reimer Seeds, PO Box 206, Saint Leonard, MD 20685-0206.
Please provide the address where you receive your mail from the Post Office.
All sales are final and we do not accept returns for any reason.
Reimer Seeds, Inc. warrants to the extent of the purchase price, and that the
seeds sold are as described on the pack, within recognized tolerances. We give
no other or further warranty, expressed or implied.
Important Notice About Growing Hot Peppers
Many hot pepper varieties come from dry desert regions and others come from the
tropical regions. Please follow the Planting Instructions on our website. You may have success growing some varieties using other growing method, but may experience
germination problems with other varieties, so it is important to use our Planting Instructions and Tips on Growing Hot Peppers. Our Planting Instructions are based on years of research and works well for most varieties.
Watermelon Release - Important Notice
Watermelon growers hereby release and hold harmless Reimer Seeds Inc to any damages resulting from Bacterial Fruit Blotch. In any case, buyer's sole and exclusive remedy shall be limited to the purchase price of the seeds.
Bacterial Fruit Blotch of Watermelons is a bacterial disease which has resulted in severe economical losses to watermelon growers. Early detection can help limit loses.
Bacterial Fruit Bacteria was not detected in a 10,000 seed sample of this lot. This does not guarantee that this lot is free of the seed borne organism.
Do not plant these seeds without reading a copy of this notice.
When you place an order through our secure ordering system, your credit card
information is secure. When the lock at the bottom of your browser is closed,
this indicates that the site is a secure site. You must have your browser's SSL
turned on. All order transactions are processed through a secure server. The Credit Card Verification System we use prevents fraudulent use of your credit card.
Your Privacy Assured
We will not share any personal information you provided us. We
do not make your information available to any outside source.
We periodically send newsletters via e-mail. You will only receive newsletters if you have signed up. You can opt-out with a click of your mouse. It's entirely
We reserve the right to change pricing and quantity per pack. We also reserve the right to cancel any order, and refuse shipment, for any reason. Your order may be cancelled if the shipping address, telephone number, email address, and/or credit card payment can't be verified, validated, or was entered incorrectly.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.