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Frequently Asked Questions

  1. How can I contact you?
  2. My credit card was declined. What do I need to do so I can place the order using my credit card?
  3. Why do some gardeners experience germination problems?
  4. Where can I find the Planting Instructions?
  5. Why did some of the hot peppers grow and others didn't, especially since I planted them all in same manner?
  6. What are the shipping fees and how are they calculated?
  7. How many seeds are in a pack?
  8. How Many Seeds in an Pound or Ounce?
  9. Do you accept telephone orders?
  10. Important - Shipping Address and Billing Address
  11. Do you accept International orders?
  12. Can I add or delete Items from the order once the order is placed?
  13. Can I pay by Check, Money Order, MoneyGram, or Western Union?
  14. What is Expedited Service?
  15. Why should I add Insurance Protection to my order?
  16. What is the estimated time to leave our warehouse and the estimated delivery time once the package is shipped?
  17. Out of stock items and back in stock email notification?
  18. Do you have a Catalog you can send me?
  19. What is a backorder?
  20. How do I know if an item is a Heirloom, a (F1) Hybrid, or an Organic variety?
  21. What is a PVP variety?
  22. Do you provide non-GMO seed certificates or Organic seed certificates?
  23. How do I know if the seeds are treated or non-treated?
  24. Do you sell plants?

Answers…

  1. How can I contact you?

    You can contact us by email or by using our Live Chat Service.

    Our normal business hours is M-F, 8:00 am to 5 pm.

    Our Customer Service Department (Live Chat Service) is open during normal business hours.

    Our Customer Service is closed after normal business hours, on weekends and holidays.

    Email: mail@reimerseeds.com

  2. My credit card was declined. What do I need to do so I can place the order using my credit card?

    Almost 99% of the time your credit card is declined is because you did not enter the correct billing address. There is a separate field for the shipping address and a separate field for the billing address that you need to fill in during checkout. It is very important that you provide the correct billing address for credit card orders. If the billing address doesn't match exactly what appears on file with your credit card company, the credit card transaction will be declined. So make sure you entered the correct billing address when you place the order. Also double check all of the other credit card information you entered to make sure it is correct (Credit Card Number, Name on Card, Expiration Date, Security Code on back of card)

  3. Why do some gardeners experience germination problems?

    Almost 95% of the time, when there is a complaint about germination, it is not because there is a problem with the seeds, but in the manner the gardener used to grow the seeds. We had gardeners tell us they used petri-dishes, paper towels, and regular topsoil to grow the seeds. We had other gardeners say they soaked the seeds in water and other weird solutions for several days prior to planting the seeds. The most common mistake however is (1) over-watering the seeds, (2) watering the seedlings too often, (3) covering the seeds with a plastic lid and thus not allowing proper ventilation, (4) and not having the optimum temperature (especially hot peppers which require constant higher temperatures than most vegetables). If the gardener simply followed the Planting Instructions on our website, they wouldn't have experienced any germination problems at all and would have avoided unnecessary frustration of the seeds not growing or the seedlings dying.

  4. Where can I find the Planting Instructions?

    You can find Planting Instructions on the product page above the description of the item.

    Just click the Planting Instruction button on the product page and the instructions will appear.

    You can also find the Planting Instructions for all the varieties on our main homepage.

    Planting Instructions

  5. Why did some of the hot peppers grow and others didn't, especially since I planted them all in same manner?

    When there is a complaint about growing hot peppers, the primary reason is that the gardener did not follow the planting instructions on our website. They may complain that they grew all the hot peppers in the same manner, and some grew, while others did not grow. They were lucky that any of the hot pepper varieties grew at all especially if they didn't follow the planting instructions on our website. The most common mistake growing hot peppers is (1) covering the seeds with a plastic lid or plastic wrap, thus not allowing proper ventilation, (2) and not having a constant temperature of 80-85 F. Hot peppers require higher temperatures than most other vegetables, and if the temperatures fluctuate during the day, you will have problems germinating the seeds. If the gardener simply followed the Planting Instructions on our website, and watched the short video on Growing Hot Peppers, they wouldn't have experienced any germination problems at all and would have avoided unnecessary frustration of the seeds not growing or the seedlings dying.

    Planting Instructions

    Growing Hot Peppers Movie

  6. What are the shipping fees and how are they calculated?

    We charge a minimum fee to ship your order and the fees start at $3.25 to ship a First Class package. Please understand that the shipping and handling fees do not just include postage, but also includes the cost of bubble envelopes, the packaging material, shipping labels, etc. and it also includes the cost for someone to package and ship the order.

    The shipping fees are automatically calculated when you place the order using our secure website. Just enter all the items you want to order and the shipping fees will be calculated for you during checkout.

    The shipping and handling fees are determined by the following factors: the shipping address (where the order is shipped), the shipping method you select (First Class Package, Priority Mail, Express Mail), and the total dollar amount of the order.

    If the weight of the package exceeds 13 oz, it is automatically upgraded to Priority Mail from First Class Package rate, the next postal rate level assigned by the US Post Office.

    We are not responsible for damaged or lost shipments by the US Post Office, so we strongly recommend that you add Insurance Protection to your order during checkout. You bear all risk if you decide not to add insurance to the order and will not receive a refund if the order is damaged or lost.

    By completing the order, you accept the amount of the shipping and handling fees.

  7. How many seeds are in a pack?

    The number of seeds per pack can be found in the product description.

    For example, pk/100 means pack of 100 seeds.

  8. How Many Seeds in an Pound or Ounce?

    The number of seeds per lb or oz can be found in the product description.

    The number of seeds per lb and oz are approximations and are not exact. The actual seed count may fluctuate because of variety, the size (eg Small, Medium, Large, Giant), and the conditions at the time of growing and harvesting. Please use these estimates as guidelines to determine how many seeds you will require.

  9. Do you accept telephone orders?

    No. You must place the order using our secure website, even if you are paying by check or money order.

  10. Important - Shipping Address and Billing Address

    Please enter the shipping address where the US Post Office delivers your mail. We only use the US Post Office for deliveries. If you have a PO Box address, please provide the PO Box number.

    It is very important that you provide the correct billing address for credit card orders. If the billing address doesn't match exactly what appears on file with your credit card company, the credit card transaction will be declined. So make sure you entered the correct billing address for credit card orders!

  11. Do you accept International orders?

    Yes. We ship internationally. Please read the Terms & Conditions for Sale on restrictions of items shipped to certain countries.

  12. Can I add or delete Items from the order once the order is placed?

    No, we can not add or delete items from the order, so double check your order before you complete the ordering process.

  13. Can I pay by Check, Money Order, MoneyGram, or Western Union?

    Yes, but you must place the order using our secure website.

    Select options: Payment by Check, Payment by Money Order, MoneyGram, or Western Union Transfer during checkout.

    Please write the Order Number on the Check, Money Order, and on the MoneyGram or Western Union payment.

  14. What is Expedited Service?

    Expedited orders are filled first and are usually shipped the following day.

    Non-Expedited Orders are filled in the order they are received and could take a few days to leave our warehouse.

    You should add Expedited Service to your order if you need your order filled quickly.

  15. Why should I add Insurance Protection to my order?

    We ship all orders via the US Post Office.

    The optional Insurance Protection protects you from a lost or damaged shipment.

    Insurance Protection is recommended as our liability ceases upon release of goods to Post Office and we are not responsible for lost or damaged shipments.

    Protect yourself by adding the Insurance Protection to the order.

    Important: We track all domestic US orders. The Post Office scans the bar code on the package when it is delivered. The scanning of the bar code is the proof of delivery. If you didn't receive the package and your Post Office says it was delivered, you then need to contact your Postmaster to make a formal complaint. If the package was scanned and marked delivered, and you didn't receive the shipment, then the optional Insurance Protection would not cover the undelivered shipment, because the Post Office scanned the package confirming the package was delivered by Post Office courier.

    Note: There is only tracking on some International countries. The US Post Office doesn't track all International shipments because some countries have not standardized their tracking systems. The Post Office tracks some International shipments all the way to its to its destination. Those Internationals packages that are not tracked, will only have tracking information to the United States departing airport. If you require tracking of your International order, we suggest that you select International Express Mail during checkout, and then you can track your package from the United States all the way to the destination in your country!

  16. What is the estimated time to leave our warehouse and the estimated delivery time once the package is shipped?

    The estimated time to leave our warehouse is as follows:

    Expedited Orders are usually shipped the following day, but could take 1-2 business days to leave our warehouse if there are weather rated problems or some rare uncontrollable situations. Expedited Orders placed on a Friday will be processed the following Monday.

    Non-Expedited Orders take an average of 3-10 business days to leave our warehouse.

    The Estimated Delivery Time after leaving the warehouse is:

    US Orders

    First Class Parcels - 3 to 7 business days

    Priority Mail - 2 to 3 business days

    Express Mail - 1 business day (2 day deliver for some remote locations)

    International Orders

    First Class Parcels - 7 to 21 days business days

    Priority Mail - 5 to 10 days business days

    Express Mail - 3 to 5 days business days

    The total delivery time is based on when the order leaves our warehouse and what shipping method you selected during checkout. International Orders can take longer to receive, if the Customs Office in that country decides to inspect the package.

  17. Out of stock items and back in stock email notification?

    If an item is not available, you have the option to be notified when the item is back in stock.

    Just click the "Notify Me When This Item is in Stock" button on the product page, and you will be notified via email when the item is available.

    If there is a Crop Failure, then the item will not be available until the following year.

    Please use our automated notification system if you want to be notified when the item is available again.

  18. Do you have a Catalog you can send me?

    Sorry, we do not have printed catalogs to mail you.

    You can conveniently downloadable the Electronic Catalogs from our website.

  19. What is a backorder?

    If an item is marked BACKORDERED on your Sales Receipt, that means the item is currently out of stock, but we expect to have it soon from our seed supplier and we will ship it as soon as we receive it from our supplier. Usually the item is back in stock in about a week. If you don't want to wait for the backordered item, just notify us and we will remove the item from the order and issue a refund.

  20. How do I know if an item is a Heirloom, a (F1) Hybrid, or an Organic variety?

    If the variety is a heirloom, a Heirloom symbol will be displayed on the product page.

    If the variety is a hybrid, a (F1) Hybrid symbol will be displayed on the product page. If the item does not have a (F1) Hybrid symbol, then it is an Open Pollinated variety.


    If the variety is certified organic, a Certified Organic symbol will be displayed on the product page. Sorry, the seed growers do not provide us with a Certified Organic Certificate, so we can't send you a certificate.

     
  21. What is a PVP variety?

    A PVP variety is a protected variety issued by the US government to a seed grower. It can only be grown for personal use, unless the issue holder of the PVP gives written permission to grow for non-personal use. You would have to contact the PVP issue holder to get permission to grow for non-personal use.

  22. Do you provide non-GMO seed certificates or Organic seed certificates?

    We do not sell any GMO seeds. We do not provide certificates for non-GMA or Organic seeds!

  23. How do I know if the seeds are treated or non-treated?

    Treated seeds should not be used for food, feed, or oil purposes. The seeds should be used for planting purposes only! Treated seeds are not intended for human consumption or used to feed pets or livestock.

    If the seeds are not treated it will have the following symbol.

    If the seeds are treated with Actellic® 5E it will have the following symbol. Actellic® 5E is a seed insecticide treatment that protects corn and grain sorghum from damaging insects that can compromise quality. With Actellic® 5E you retain high quality seeds and grain and helps avoid possible seed loss due to insect infestation. It does not affect the flavor, color, texture, or aroma of corn or grain. The insecticide treatment starts to work immediately after application and continues to prevent insect hatches and migration for up to 18 months.


    If the seeds are treated with Apron XL® it will have the following symbol. Apron XL® is a seed fungicide treatment used to help growers maximize their yields by guarding against diseases. It protects plants from damping-off and poor seed germination under cool and wet environmental conditions and is the worldwide standard for Pythium control. It also offers protection against early-season Phytophthora and Downy Mildew.

    If the seeds are treated with Azoxystrobin it will have the following symbol. Azoxystrobin is a seed fungicide treatment used for control of seed and seed-borne diseases. It prevents or cure powdery mildew, downy mildew, rust, and rice blast diseases. It is effective against all 4 major groups of fungi including: Ascomycota, Basidiomycota, Deuteromycota, and Oomycota. Studies have shown thayt Azoxystrobin can increase germination, population, and yield of corn.


    If the seeds are treated with Captan® it will have the following symbol. Captan® is a seed fungicide treatment used to help guard against diseases. It help protects seedlings and plants from certain seed root rots and damping-off diseases. It controls Scab, Black Spot, Botrytis, Anthracnose, Brown Rot, Damping-Off, Root Rot, Leaf Spot, Brown Patch and Downy Mildew.

    If the seeds are treated with Carboxin® it will have the following symbol. Carboxin® is a seed fungicide treatment used to help control smut, rot, and blight on corn. It is used agriculturally to protect seeds from disease by application prior to planting and demonstrates a positive effect on early seedling growth.


    If the seeds are treated with Dividend Extreme® it will have the following symbol. Dividend Extreme® is a seed fungicide treatment used to help guard against more than 16 seed borne, soil borne, and fall foliar diseases, including Rhizoctonia, Pythium and Dwarf Bunt. It helps produce stronger roots and plants. By generating a stronger root system, Dividend Extreme® helps deliver improved seedling germination, better yields and quality potential.

    If the seeds are treated with FarMore® it will have the following symbol. FarMore® is a seed fungicide/insecticide treatment used to help guard against early season diseases and insects. It targets damping-off, decay, and seedling blight that can delay emergence, stunt plant growth and even cause eventual death of the seed or seedling. It protect against many diseases, including: Aspergillis, Fusariuum, Helminthosporium, Penicillium, Pythium, Rhizoctonia, and Sclerotinia. It includes Dynasty®, Maxim®, Apron XL®, and Cruiser®.


    If the seeds are treated with Fludioxonil it will have the following symbol. Fludioxonil is a seed fungicide/insecticide treatment used to help guard against most major seed diseases, including Seedling Blight, Stem-Base Browning, Snow Mould (Micronectriella nivalis) and Common Bunt. It is effective in preventing insects, such as peach-potato aphid, flea beetle, and cabbage stem flea beetle. It is also used against Fusarium, Rhizoctonia, Alternaria and Botrytis cinerea.

    If the seeds are treated with Maxim® it will have the following symbol. Maxim® is a seed fungicide treatment used to help guard against key plant pathogens affecting corn. It is widely used to help guard against most major seed diseases, including Fusarium, Helminthosporium, and Rhizoctonia.


    If the seeds are treated with Mefenoxam it will have the following symbol. Mefenoxam is a seed fungicide treatment used to help Control damping-off, seed rot, Downy Mildew. It controls diseases caused by Pythium and Phytophthora.

    If the seeds are treated with Metalaxyl it will have the following symbol. Metalaxyl is a seed fungicide treatment used to help Control damping-off, seed rot, Downy Mildew. It controls diseases caused by Pythium and Phytophthora.


    If the seeds are treated with Thiram® it will have the following symbol. Thiram® is a seed fungicide treatment used to help Control damping-off, seed rot, Downy Mildew. It controls diseases caused by Pythium and Phytophthora.

    If the seeds are treated with Vitavax® it will have the following symbol. Vitavax® is a seed fungicide treatment used to help protect against a wide variety of seed and soil borne diseases. It is used for protection against seed rot and damping-off diseases, including Rhizoctonia, Rhizopus, and Aspergillus that attack germinating seeds and seedlings. It is effective against loose smuts, covered smut, common bunt, and other diseases.

     
  24. Do you sell plants?

    No. We only sell seeds.