-
How can I contact you?
Contact is by email or Fax only.
We are an internet based company and correspond via email or Fax only. Please submit your comments, suggestions, or questions to:
Fax Number: 866-716-4748
Email:
mail@reimerseeds.com
Back to Top
-
My credit card was declined. What do I need to do so I can place the order using my credit card?
Almost 99% of the time your credit card is declined is because you did not enter the correct billing address. There is a separate field for the shipping address and a separate field for the billing address that you need to fill in during checkout. It is very important that you provide the correct billing address for credit card orders. If the billing address doesn't match exactly what appears on file with your credit card company, the credit card transaction will be declined. So make sure you entered the correct billing address when you place the order. Also double check all of the other credit card information you entered to make sure it is correct!
Back to Top
-
How many seeds are in a pack?
The number of seeds per pack can be found in the product description.
For example, pk/100 means pack of 100 seeds.
Back to Top
-
Do you accept telephone orders?
No. You must place the order using our secure website, even if you are paying by check or money order.
Back to Top
-
Do you accept International orders?
Yes. We ship internationally. Please read the Terms & Conditions for Sale on restrictions of items to Australia and other countries.
Back to Top
-
What are the shipping fees?
The shipping fees are calculated when you place the order using our secure website. Just enter all the items you want to order and the shipping fees will be calculated for you.
The shipping fees are based on the following factors:
1. The shipping address (where the order is shipped)
2. The shipping method you selected during checkout (First Class Mail, Priority Mail, or Express Next Day Mail)
3. The dollar amount of the order.
If the weight of the package exceeds 13 oz, the shipping method is automatically upgraded to Priority Mail.
Back to Top
-
Can I add or delete Items from the order once the order is placed?
No, we can not add or delete items from the order, so double check your order before you complete the ordering process.
Back to Top
-
Where can I find the Planting Instructions?
You can find Planting Instructions on the product page below the description of the item.
Just click the Planting Instruction button on the product page and the instructions will appear.
Back to Top
-
Can I pay by check, money order, or Western Union?
Yes, but you must place the order using our secure website.
Select options: Payment by Check, Payment by Money Order, or Western Union Transfer during checkout.
Back to Top
-
What is Expedited Service?
Expedited orders are filled first and are usually shipped the following day.
Non-Expedited Orders are filled in the order they are received and could take a few days to leave our warehouse.
You should add Expedited Service to your order if you need your order filled quickly.
Back to Top
-
Why should I add Insurance Protection to my order?
We ship all orders via the US Post Office.
The optional Insurance Protection protects you from a lost or damaged shipment.
Insurance Protection is recommended as our liability ceases upon release of goods to Post Office and we are not responsible for lost or damaged shipments.
Protect yourself by adding the Insurance Protection to the order.
Important: We track all domestic US orders. The Post Office scans the bar code on the package when it is delivered. The scanning of the bar code is the proof of delivery. If you didn't receive the package and your Post Office says it was delivered, you then need to contact your Postmaster to make a formal complaint. If the package was scanned and marked delivered, and you didn't receive the shipment, then the optional Insurance Protection would not cover the undelivered shipment, because the Post Office scanned the package confirming the package was delivered by Post Office courier.
Note: There is only tracking on International Express Mail orders. The US Post Office doesn't track International First Class or International Priority Mail orders. The Post Office just tracks the International First Class and International Priority Mail orders until it reaches the airport where the package leaves the United States. If you require tracking of International orders, we suggest you select International Express Mail during checkout and you can track your package from the United States all the way to the destination in your country!
Back to Top
-
What is the estimated time to leave our warehouse and the estimated delivery time once the packaed is shipped?
The estimated time to leave our warehouse is as follows:
Expedited Orders are usually shipped the following day, but could take 1-2 business days to leave our warehouse if there are weather rated problems or some rare uncontrollable situations. Expedited Orders placed on a Friday will be processed the following Monday.
Non-Expedited Orders take an average of 3-10 business days to leave our warehouse.
The Estimated Delivery Time after leaving the warehouse is:
US Orders
First Class Parcels - 3 to 7 business days
Priority Mail - 2 to 3 business days
Express Mail - 1 business day (2 day deliver for some remote locations)
International Orders
First Class Parcels - 7 to 21 days business days
Priority Mail - 5 to 10 days business days
Express Mail - 3 to 5 days business days
The total delivery time is based on when the order leaves our warehouse and what shipping method you selected during checkout. International Orders can take longer to receive, if the Customs Office in that country decides to inspect the package.
Back to Top
-
Out of stock items and back in stock email notification?
If an item is not available, you have the option to be notified when the item is back in stock.
Just click the "Notify Me When This Item is in Stock" button on the product page, and you will be notified via email when the item is available.
If there is a Crop Failure, then the item will not be available until the following year.
Please use our automated notification system if you want to be notified when the item is available again.
Back to Top
-
Do you have a Catalog you can send me?
Sorry, we do not have printed catalogs to mail you.
You can conveniently downloadable the Electronic Catalogs from our website.
Back to Top
-
What is a backorder?
If an item is marked BACKORDERED on your Sales Receipt, that means the item is currently out of stock, but we expect to have it soon from our seed supplier and we will ship it as soon as we receive it from our supplier. Usually the item is back in stock in about a week. If you don't want to wait for the backordered item, just notify us and we will remove the item from the order and issue a refund.
Back to Top
-
How do I know if an item is a heirloom, a hybrid, or an organic variety?
If the variety is a heirloom, a Heirloom symbol will be displayed on the product page.
If the variety is a hybrid, a Hybrid (F1) symbol will be displayed on the product page. If the item does not have a Hybrid (F1) symbol, then it is an Open Pollinated variety.
If the variety is certified organic, a Certified Organic symbol will be displayed on the product page.
Back to Top
-
What is a PVP variety?
A PVP variety is a protected variety issued by the US government to a seed grower. It can only be grown for personal use, unless the issue holder of the PVP gives written permission to grow for non-personal use. You would have to contact the PVP issue holder to get permission to grow for non-personal use.
Back to Top
-
Do you provide non-GMO seed certificates or Organic seed certificates?
We do not sell any GMO seeds. We do not provide certificates for non-GMA or Organic seeds!
Back to Top
-
How do I know if the seeds are treated or non-treated?
A If the seeds are treated it will have the following symbols.
Back to Top
-
Important - Shipping Address and Billing Address
Please enter the shipping address where the US Post Office delivers your mail. We only use the US Post Office for deliveries. If you have a PO Box address, please provide the PO Box number!
It is very different that you provide the correct billing address for credit card orders. If the billing address doesn't match exactly what appears on file with your credit card company, the credit card transaction will be declined. So make sure you entered the correct billing address for credit card orders!
Back to Top
-
Do you sell plants?
No. We only sell seeds.
Back to Top